FAQ: BHUMAN: A Revolutionary 100% Leak-Proof Waterless Skincare
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I use the facial powder cleanser?

This is how it works.

Step 1. Pour out 0.5 grams of BCLEAN onto one palm, the same quantity as a pinch of salt. Step 2. Run some water and wet your other palm. Step 3. Rub your hands together and the powder will transform into a light lather. Step 4. Apply to your face, wash and rinse. It’s that easy.

Do not run tap water into the powder directly. The high-pressure water will wash the powder into the sink, wasting the high-quality ingredient.

Last updated: May 19, 2020 07:23

How do I know if I have 0.5g, the recommended amount for each wash?

0.5g is equivalent to a pea-size, similar to a pinch of salt.

Last updated: May 19, 2020 07:29

What kind of skin type is this cleanser good for?

This is an FDA-approved everyday gentle skin care cleanser that is pH balanced. It is lab tested to be between pH 5 and 6, which means it is a low pH cleanser and leans acidic. It is good for all skin types, including sensitive skin.

Last updated: May 19, 2020 07:29

Why is it important to have a low pH cleanser?

Our skin is exposed to more and more pollution, especially if you live in the city, and pollution can wreak havoc on your skin. Using this gentle yet effective cleanser means you do not irritate your skin barrier or disturb the skin acid mantle. Some of us are trained to think squeaky clean skin is good, but it is not. Those cleansers overclean and strip your skin barrier over time, making you more prone to sensitivity and break outs.

Last updated: May 19, 2020 07:29

Does the cleanser foam up a lot?

Honestly, what makes cleansers foam up is the run-of-the-mill common surfactants - surfactants is short for ‘surface active agents’. The most common ones are sodium lauryl sulfate (SLS) and sodium laureth ether sulfate (SLES). These surfactant ingredients provide high foaming and that super ‘clean’ feel immediately after use – think of tight, shiny skin. The problem is they tend to strip the skin’s natural lipid barrier, resulting in an increased in water evaporation. With less exterior protection, it leads to dryness. They are just too efficient at removing oils from your skin. Dryness will exacerbate aging and irritation and can lead to fine lines and acne over time.

Happy cleansing!

Last updated: May 19, 2020 07:29

How long can one bottle last?

Each bottle contains 30g or approximately 60 washes. Depending on the climate, the environment you live in, and personal preferences, how long it lasts will vary. If you are used to washing your face once a day in the evenings before you head to bed, this will last you 2 months. If you wash your face twice a day, it will last a month.

Last updated: May 19, 2020 07:29

What is the dimension of each bottle?

Each bamboo bottle is approximately 10cm high and 4cm in diameter. It fits snugly in your palm.

Last updated: May 19, 2020 07:29

How many times can I reuse the bamboo bottle?

Each bamboo bottle is hand crafted. At BHUMAN, we design our bottles to look exquisite on your bathroom counter (in the perfect size so you do not have to deal with the hassle of decanting before hopping on the plane, or worry about leaks) so that you would want to reuse it forever!

If you choose not to reuse it, we hope you will repurpose it for other uses. The bottle not only has a functional role, it also speaks to your values.

As part of the #bhumantribe, we strive to be human, and to be a bit more humane.

Last updated: May 19, 2020 07:29

Why bamboo?

We care about sustainability, and when we started the journey two years ago, we looked into Ocean Waste Plastics (OWP), Sugarcane plastics etc.

After looking at the minimum quantities needed (100,000 units for OWP when we last checked!) coupled with the carbon footprint of shipping that sustainable packaging from source countries (Europe, South America, Australia) to be filled at our preferred lab… and then shipped to you, we did not think it makes sense from an overall environmental footprint point of view.

This is why we picked bamboo.

Bamboo is such an amazing plant. It is available in many parts of the world. It is a highly renewable resource – did you know it is the world’s fastest-growing plant? It matures in 3-5 years compared to regular trees which would take 40-60 years.

It also produces 35% more oxygen than trees, and also absorb up to 12 tons of carbon dioxide per hectare, helping to stabilize our polluted atmosphere.

Simply stated, bamboo is the perfect packaging material for BHUMAN’s brand positioning related to climate change.

You can find out more here: https://www.aussiebamboo.com.au/bamboo-produce-more-oxygen-than-trees/ https://econation.co.nz/bamboo/

Last updated: May 19, 2020 07:29

Honestly, I like the bamboo packaging so much, I worry I will damage it.

Bamboo is naturally antibacterial and water resistant as a plant. We want to move away from the disposable culture and designed with long-lasting in mind. We hope you will reuse the bottle with refills or repurpose the bottle as a home décor.

Here is a peek behind the “bamboo curtain” on our process: After the handcrafting process, a layer of emulsion is applied to each bottle. It is exposed to light which hardens the emulsion. Next, we apply a silk print design onto the bamboo packaging. The packaging passes through light and a dryer, which “cures” the emulsion and the ink, creating a smooth lasting protective coat. The packaging is checked and washed to remove any residue, before being sent to the labs for filling. In short, unless you use a sharp object to scratch the primer or the silk print, the bottle will last.

Have you heard of bamboo scaffolding? Hong Kong, a former British colony, continues to use bamboo to build skyscrapers. Bamboo is a durable material with very high tensile strength.

Curious to find out more? Check out this April 2020 YouTube video - https://www.youtube.com/watch?v=rAjM6m5u6_U

Last updated: May 19, 2020 07:29

Where is your product produced?

The formula is specially designed by US clean beauty formulators. Our production facility is in Thailand.

Our ingredients are sourced from around the world. One of our star active ingredients is Thanaka from Thailand.

Did you know that Thailand is the manufacturing base to many global personal care brands including The Body Shop, Boot, Unilever, P&G, Colgate Palmolive?

We wanted to make the product priced as affordably as possible to more people and made the conscious decision to produce it at a lab that is certified GMP, ISO 9001, and ISO22716 in Thailand.

Last updated: May 19, 2020 07:29

Is BCLEAN fragrance free?

BCLEAN has a very light lavender scent (Lavandula Angustifolia Oil at 0.2% of the total vegan ingredient list). After washing, there is no lingering scent on your face, so you do not need to worry it will clash with your perfumes or creams.

A funny thing we noticed when we did product in-home testing, is that the moment our excited consumers receive the products, they automatically take a sniff at the product.

Please do not smell the powder – it will get into your nose! You can enjoy this pampering, sensorial experience as you lather the cleanser on your face.

Last updated: May 19, 2020 07:29

Is this cleanser made for men or women?

This plant-based cleanser is gender neutral, similar to cleansers found at brands such as LUSH, Muji, The Body Shop and AESOP.

If you fancy reading more on this topic, check out some of these more recent articles:

1) https://www.businessinsider.sg/gender-neutral-skin-care-products?r=US&IR=T 2) https://www.interbrand.com/uk/views/design-sees-beyond-gender/

Last updated: May 19, 2020 07:29

What is the Kickstarter bamboo bottle quote going to be?

Before the campaign, we sent a survey out and found “B the change you want to see” to be the most popular quote. For our launch on Kickstarter, this will be the quote printed on all the bamboo bottles.

If you want to personalize you quote, please consider the Ambassador Kit. We can support a variety of languages. After the campaign ends successfully, we will reach out to you for your quote.

Last updated: May 19, 2020 07:29

Why do you include plastic caps with the bottles?

We are so glad you asked this question.

Our goal is to reduce single-plastics whenever possible, wherever possible. When we did our in-home testing without the flip caps, we received feedback that the bottleneck is too wide, and it is easy to waste the powder formula during use. There was quite a bit of accidental overpours etc.

We spent months - we are not exaggerating - looking for caps, from calling a company that had just the right size in the UK, to sourcing it from Thailand, to trying to get caps custom made in Singapore.

This is our solution at this stage. We will use a market-ready plastic easy-pour cap (phew, that description was quite the mouthful). The reason is because this allows us as a startup to have low MOQ and lower cost for our customers - which is honestly what we are able to do at this point.

The caps are free on Kickstarter. After the campaign ends, we feel that we are striking the right balance by charging for plastic caps.

Each easy-pour plastic caps can be unscrewed and reused for subsequent bottles. Without the plastic flip-cap, you can recycle the aluminum bottles easily.

We know that as a startup, we are by no means perfect. We sincerely believe that by making refills available, more consumers – including those who are just starting to live more sustainably – can join our #bhumantribe journey to reduce single-use waste.

Last updated: May 19, 2020 07:29

How are you priced compared to other clean cleansers?

By switching to BHUMAN, you can save up to 35% more than the bestselling clean face wash on Sephora.

Here is how the math works out. If you look at the top selling facial cleansers on Sephora.com (as of April 2020), the bestsellers are FRESH soy face wash at 150ml (5.1 oz) for $38 and Youth to the People Kale cleanser (clean formula) refill at 473ml (16 oz) at $64.

According to those brands, you will use one to two pumps each time you wash your face.

FRESH recommends one squeeze of the formula, approximately 1ml, which is $0.25/wash. Youth to the People recommends 1-2 pumps of the clean formula, which is $0.27/wash. BHUMAN’s “clean” formula costs $0.16/wash

We are priced 35% to 40% cheaper than the bestselling Sephora face wash!

Our clean formula is only $9.50 for 30g or 60 washes on Kickstarter. This is a limited offer of less than $10 a month! Grab it on discount on Kickstarter as our regular retail price is $15/refill.

Not only are you saving money by switching, you are also doing your part for climate change with the highly recyclable aluminum refill bottles.

You are no longer buying cleansers that are made up of mainly water. You are paying for a concentrate with our cleanser. Most beauty brands are essentially shipping water in single-use plastic bottles around the world to you. Imagine the transport footprint! Let’s go green together!

Last updated: May 19, 2020 07:29

Can you share the ingredient list?

Our BCLEAN formula is FDA-approved and contains 97% natural or naturally derived ingredients. We worked with clean beauty formulators in the U.S.A. who helped launched many successful indie beauty brands. We hope you are happy with this beautiful formula.

Here is the list of ingredients: ** = Powder-powered means we can have a higher concentration of active ingredients < = Synthetics at 3%

Hydroxypropyl Starch Phosphate (Starch) Sodium Lauroyl Glutamate Zea Mays (Corn Starch) Malpighia Glabra Fruit Extract (Acerola Cherry) - 5% ** Limonia Acidissima Bark Powder (Thanaka) - 5% ** < Niacinamide - 3% ** Zinc PCA Sodium Cocoyl Isethionate Aloe Barbadensis Leaf Juice Powder (Aloe Vera)

Below is the list of ingredients that are < 1% concentration Phenoxyethanol Centella Asiatica Leaf Extract Sodium Lauroyl Sarcosinate Hydroxypropyl Methylcellulose Magnesium Stearate Lavandula Angustifolia Oil (Light lavender scent 0.2%)

Below is the list of ingredients that are < 0.01% Water <Allantoin <CI 17200 <CI 47005 Glycerin Propanediol Panax Ginseng Root Extract Camellia Sinensis Leaf Extract <CI 42090 <Sorbic Acid

If you still have questions regarding the benefit of each carefully selected ingredient, please write to [email protected]

We would love to share more. Thanks!

Last updated: May 19, 2020 07:29

Can you accommodate a different combination of rewards while the project is still "live"?

Kickstarter has this rule whereby it is only possible to pledge to one reward tier. That being said, we love making our backers happy. We’ve come up with a solution for this, with Backerkit’s help. We have the following arrangement with Backerkit’s help.

Let’s say you want to buy 3 bamboo and 3 aluminum refills. In this case, you would order 1 STARTER KIT but pledge US$39 x 3 = $117 through Kickstarter. Yes, you can assuming shipping is free above US$50.

When the campaign ends, you will be sent a Backerkit survey that shows you have over-pledged and have extra credits for you to get the additional 2 bamboo and 2 aluminum refills. It is that straightforward.

If you are still unsure, reach out to us directly. We will do our best to accommodate a combination of rewards while the project is still live. To message us, just visit the project page and click on our profile name. This opens up our bio page and you can click the blue “contact me” button to send us a message via Kickstarter.

Last updated: May 19, 2020 07:29

What are some specific benefits to vegan skin care?

Vegan or 100% plant-based skincare contains a lot fewer ingredients than regular items you see on the beauty shelves, making them ideal for sensitive or acne-prone skin.

Animal ingredients can be harsh and clog pores, so vegan products are a soothing alternative. Your skin will thrive off being fed natural, vegan ingredients.

Last updated: June 04, 2020 01:51

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